Orders

To track your order, click on “Order Status” at the top of the web page or the following link for the most updated information. Orders that have shipped, will contain your tracking information for assistance

  • By clicking on the following “check inventory link” you can check inventory for our products and shipping locations. Enter your lot number, size, and location and click “Lookup”. Sizing and inventory information should be displayed quickly for you to see. Act fast if you would like to order! Inventory is available for other customers to order.

Yes! There are a couple of ways you can achieve this.

  • If you are on the product detail page, click on "Order from Grid" and simply enter the quantity needed in each size field and add to cart.
  • Or click on the “Quick Order” tab at the top and follow the below instructions. If you know your lot, size, and quantity, this will allow you to order quickly.

Payments & Shipping Methods

Payment methods may vary based on your account setup. While we do offer several options, your account may have specific options for payment. Check your account profile to see what payment options you may have. If you would like to change or add a payment option, please contact your credit account representative for assistance.

Garments without any special requests will ship as soon as possible if inventory is available. Please allow additional lead-time if customization is applied to the garments. You may also review the status of your order by clicking on "order status" at the top of the website. In stock orders typically ship within 24 hours.

We offer a wide range of shipping options from UPS, FedEx, USPS and LTL shipping. If the desired shipping option is not available on your account, please contact customer service for assistance.

Orders that are shipping by air, next day air, or 2nd day air, must be received before 10:30am to be eligible to ship the same day. Typically, small orders received before 3pm ship the same day.

To check the status of your order for delivery, you can click on the “order status” link to review the latest information.

Yes. We ship outside of the United States to ensure we support your customer base. Export paperwork takes a minimum of 48 hours to prepare.

To assist in speeding up this process, orders being dropped shipped to your clients outside the continental US must have the following information provided.

  • Client Contact Information : Name, Phone, Email
  • Commercial Invoice
    • This is a list of what you are charging your client for the garments.
    • Please send this information to customer service at customerservice@wwof.com for preparation.
    • This process is required for the export paperwork to be generated for both the US and the receiving country
    • For freight forwarders, please include the same information with the destination country.

Products

  • Industrial Wash = Do not recommend more than 160˚F
  • Light Soil Wash = 140˚F wash maximum in light soil formulas
  • Home Wash = 120˚F or less in 6 lb. load machine such as used at home
  • Dry Clean Only = Professional dry cleaning process
  • Special = Specific processing instructions apply

Defective Goods: All goods must be inspected within thirty (30) days of receipt. In the event that you believe any goods received are defective, please call customer service for approval and an RA number and return instructions. Defective merchandise must be clearly marked by placing tape or otherwise indicating the specific location of the garment flaw.

If you receive a 9999 date on your garment, this means we currently do not have an available date and are working on getting inventory. As soon as we have a better insight into the available date, we will update your order information.

Product Customization

We offer a wide variety of customization options. Most of which are highlighted in our Customization Catalog.

Location options vary per garment type. Most of the location options are highlighted in our Customization Catalog.

Yes. Logos will need to be submitted by you to be digitized in our system. This can be done through customizing a product on site or through customer service.

Please visit your account page to find all the logos that have been digitized and are available on your account.

Customization times vary depending on size and complexity of your order as well as the overall workload of the warehouse.

Unfortunately, no. Any customized garments are non-returnable

About Workwear Outfitters

Headquarters are located in Nashville, TN.

Our products are primarily manufactured in Honduras and Mexico although we have access to manufacturing across the globe including the United States.

Red Kap, Bulwark FR, Workrite Fire Service, Dickies B2B, Horace Small, Terra, Kodiak, Liberty, Image Authority, Oobe and Criticore.

Redwood Capital Group

Returns

Please feel free to return your product within 60 days of receiving the order. As long as the garment has not been washed, worn, or altered, we will be happy to return the garments. It is recommended that you keep a copy of the return tracking number to assist with tracking the package. Please check the following “Returns” link for additional information. To request a return, simply call 1-800-733-5271, Monday thru Friday 7am-5pm (CST) or email us at customerservice@wwof.com.

Your return information is populated on the "order status" tab above. If you are not finding the information needed, please email us directly at customerservice@wwof.com or you can chat with one of our knowledgeable team members for assistance.

Please allow a couple of weeks for processing at our Returns Center. Once your return is processed, the refund may a few extra days depending on payment method or when the credit will appear on your statement.

We apologize for the inconvenience this has caused. We need some additional information to get started. Please chat or email us at customerservice@wwof.com with your account and order information. Also, please advise if there was any damage to the package or anything received that you did not order. One of our representatives will investigate this for you to get this corrected. If you prefer to talk to a representative, you may reach us at 1.800.733.5271.

We are so sorry this happened! We would be glad to provide you with an RA number and a prepaid shipping label to return the garments to us. We apologize for the inconvenience this may have caused you. Please chat with a representative or email us at customerservice@wwof.com your order information and the item shipped incorrectly, and we will get this corrected.

Please click on “Order Status” and locate the return you are needing. Click “View Order" to obtain the details. If you are unable to locate this information, please contact the customer service team at customerservice@wwof.com with the information and they will send you a copy shortly.